Ibrahim Y Sokar (2011) ANALYZING TRADE-OFF ISSUES AMONG KEY PERFORMANCE INDICATORS USING FUZZY COGNITIVE MAPS , Computer Science And Information Technology .
Continued improvement of performance has become a real challenge for most companies and organization. This paper presents a framework using Fuzzy Cognitive Maps (FCM) method to quantitatively analyze the influence and relationship among the KPIs used to monitor performance. The proposed method can help the top management and decision-makers to identify the improvement behavior of one Key Performance Indicator (KPI) target on the whole Performance Management System (PMS). A deferent scenario was conducted in one of the organizations to analyze the interconnections between the KPIs and the impact of changing the targets.